Admin Officer

Admin Officer - Band 3

Location: Belfast (Hybrid working - 2 days per week in the office)

Salary: £13.69 per hour

Hours: 37 hours per week, Monday to Friday, 9:00am-5:00pm

Duration: Temporary, Full-Time

Application Deadline: 5pm 22nd October

Apple Recruitment are currently recruiting for an Admin Officer on behalf of our public sector client.

This is an administrative role within the Housing Services Central Unit, supporting the Housing Services Welfare Reform team. The successful candidate will join a busy team and provide essential administrative support, including contacting tenants regarding rates claims, managing internal mailboxes and logging claims through the Universal Credit Landlord and Rates portals.

Key Duties

• Make telephone calls to tenants regarding rates claims.
  Monitor and assist with internal mailboxes.
  Log and process claims through the Universal Credit (UC) Landlord and Rates portals.
  Provide general administrative support to the Housing Services Welfare Reform team.
  Assist with additional administrative duties as required to support the team's workload.
  Respond flexibly to additional pressures within the team, including busy periods such as rent increases.
  Ensure administrative tasks and records are completed accurately and efficiently.

Essential Criteria

• Basic IT proficiency.
  Good organisational skills and the ability to manage administrative tasks effectively.
  Clear and professional telephone communication skills, particularly when contacting tenants.
  Ability to work effectively as part of a busy team.
  Flexibility to respond to changing workloads and additional team requirements.

• A satisfactory Basic Access NI check is required. Candidates must be Access NI cleared before taking up the appointment.

How to Apply

If you wish to apply for this position, please email your CV to Darcie at

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.