Admin Officer

Operational Support Officer - North Shields

This role offers a fantastic opportunity to contribute to a vital public service, with training provided and a supportive team environment. Our client, a reputable government department, is hiring for an Operational Support Officer.

If you're organised, proactive, and eager to make a difference, we'd love to hear from you!

Location: Newcastle Probate Registry, located at Kings Court Building, Earl Grey Way, North Shields NE29 6AR.

Fully office based

Hours: 37hrs Monday-Friday

Pay rate: £12.86 increasing to £13.25 after first 12 weeks

Start date: As soon as clearance is completed

Length of Assignment: until29/01/2027

What you'll be doing:

• Providing vital administrative support to ensure the smooth operation of courts and tribunals.


• Handling general administrative duties such as photocopying, filing, and updating records on in-house systems.


• Managing incoming enquiries face-to-face, via written correspondence, and over the phone.


• Drafting standard letters, reports, and notes following guidelines.


• Processing casework, including documentation and court orders, ensuring accuracy and compliance.


• Collecting, assembling, and modifying information for meetings and reports.


• Producing basic statistical and financial reports.


• Contributing to team meetings and small projects, supporting continuous improvement initiatives.


• Ensuring a high standard of customer service, delivering a helpful, polite, and efficient service to internal and external customers.


• Flexibly undertaking other duties as required.

What you'll bring:

• Minimum of 5 GCSE passes (grades A-C) or NVQ Business Administration Level II, or relevant administrative experience.


• Good computer skills suitable for the role.


• Strong customer service skills with a professional, friendly approach.


• Ability to work effectively within a team and independently.


• Excellent organisational and problem solving skills.


• Flexibility to work at different locations if needed.

Note:

All roles are UK-resident roles, and security clearance may be required. Interviews will be face to face preferred, but remote options can be accommodated.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.