Admin Manager

Job Title: Admin Manager Location: Ashford Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period)Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home)

Job overview:We are looking for an experienced Admin Manager to lead and develop a team of Customer Service Advisors . The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.

Duties include:

• Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
• Allocate and balance workloads across the team to maintain efficiency and meet demand.
• Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
• Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
• Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
• Handle escalations and complex enquiries, supporting advisors where needed.
• Liaise with other teams to ensure smooth handovers and consistent customer experience.

Skills/experience required:

• Previous experience supervising/managing a team in an office setting is essential
• Strong communication skills
• Previous experience in diary management and scheduling would also be preferred.