Actuarial Operations Administrator

Actuarial Operations Administrator Job Summary

Zurich Life Assurance plc is looking for an Actuarial Operations Administrator to join the Actuarial Operations Department. This team is dedicated to improving the operational risk and control environment and confirming that operational systems, processes and controls deliver outcomes in line with policy terms, conditions and actuarial practice standards specified by the Chief Actuary. The successful candidate will be a quick learner with excellent accuracy and attention to detail. The role may be part time or full time; flexibility can be discussed at interview.

Your Role

As an Actuarial Operations Administrator your main responsibilities will include, but are not necessarily limited to, the following:

• Regular bulk maintenance of policies, including anniversary processing and communications
• Processing complex customer replies resulting from anniversary processing
• Maintenance and understanding of product rules on the administration system
• Maintain, automate and improve existing processes
• Confirm that operational systems, processes and controls deliver outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary
• Work with Actuarial Corporate and Operations teams, in particular Service Quality and Project Delivery, to improve service quality and the operational risk & control environment; ensure quality and integrity of data inputs to Finance, Actuarial and other second line users of company data
• Systematically develop personal portfolio of skills within the area to improve resilience and flexibility of the team
• Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus

Your Skills and Experience

As an Actuarial Operations Administrator your skills and qualifications will include:

• Ability to interpret and understand policy terms, conditions and actuarial practice standards
• Strong numeracy and analytical skills, problem solving and "thinking outside the box" abilities
• Excellent knowledge of Life Assurance and Pension products (advantage)
• Excellent accuracy and attention to detail
• Excellent interpersonal skills
• Excellent organisational skills; ability to manage time and workload flexibly with a learning mindset
• Effective verbal and written communication
• Highly motivated quick learner with commitment to a culture of curiosity and accountability
• Comfortable with handling data
• Curious and committed to achieving excellent customer outcomes
• Enthusiastic and keen to provide top quality service with aim to improve end to end experience for customers and brokers

Location

Primary work location is Blackrock, Dublin. The position is hybrid, requiring 2 3 days in office per week.

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