Accounts Coordinator - Institutional

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross border finance, while advancing your own career in a dynamic, high growth industry.

Accounts Coordinator - Institutional

London - Hybrid 4 days in office, 1 day from home.

The role:

We are seeking a detail oriented and proactive Accounts Coordinator to join our Institutional Solutions department. This role is central to managing the financial relationship with our institutional clients, primarily focusing on the accurate, timely, and efficient handling of invoices, fees, and related documentation. The ideal candidate is highly organized, possesses strong analytical skills, and is committed to improving financial health by reducing outstanding receivables.

Key Responsibilities

• Billing and Fee Management
  • Invoice Management: Oversee the distribution and tracking of all invoices and associated fees for Institutional Solutions clients.
  • Database Management: Maintain and manage the overall database of client fees, ensuring data integrity, accuracy, and completeness.
  • Financial Analysis: Provide detailed fee and invoice breakdowns to clients upon request, ensuring transparency and addressing all queries promptly.
  • FX Conversions: Conduct and manage Foreign Exchange (FX) conversions on behalf of clients for fees that need to be settled in a currency different from the original invoice.
• Collections and Accounts Coordination
  • Accounts Receivable Focus: Implement and manage strategies to decrease the volume of unpaid fees and outstanding balances, actively working to improve the department's collections rate.
  • Client Communication: Serve as a primary point of contact for clients regarding invoicing, payment status, and fee discrepancies.
  • Cross Functional Collaboration: Work closely with the internal Accounts team (e.g., Accounts Receivable, Finance) to provide necessary supporting documents, payment histories, and other data required to resolve client payment issues and ensure prompt settlement.

Required Skills & Experience

• Proven experience in a financial, billing, accounts receivable, or operations role, preferably within a large organization or institutional setting.
• Exceptional attention to detail and a high degree of accuracy in data entry and financial reporting.
• Strong communicator, confident with client communication.
• Proficiency in financial management software and advanced expertise in Microsoft Excel/Google Sheets (e.g., VLOOKUPs, pivot tables) for data analysis and reporting.
• Excellent written and verbal communication skills, with the ability to articulate financial information clearly to clients and internal stakeholders.
• Solid understanding of basic accounting principles and invoicing processes.

Preferred Qualifications

• Experience with FX conversion.
• Prior experience managing a large client fee database or CRM/ERP system (e.g., Salesforce, SAP, Oracle).
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

Who You Are

You are a self starter who thrives in a fast paced environment and takes ownership of critical financial processes. You are client focused and committed to delivering high quality, professional support. You are proactive in identifying inefficiencies and suggesting process improvements to enhance revenue collection and client satisfaction. You possess a high level of integrity and can handle confidential financial information with discretion.

Why Ebury?

• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting Edge Technology: Leverage state of the art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' today and discover your potential at Ebury!

At Ebury we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities. We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.