Account Services Representative

Our Company

Tactiq is a fast growing, innovative software solutions provider focusing on bridging the gap between retailers, manufacturers, and distributors. We use world-class technology to support both retailers and suppliers within the DSD industry by standardizing communications and streamlining invoicing. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners.

Our People

Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values - Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer.

About the Role

As an Account Services Representative, you will be one of the main points of contact for our retail and vendor clients using our platforms. Your role will focus on onboarding, relationship management, and ensuring successful usage and satisfaction with our tech solutions. You'll work closely with internal teams to troubleshoot client issues and provide necessary support that drives client retention and platform utilization.

Responsibilities

• Build and maintain strong, long-term client relationships by serving as a dedicated liaison.
• Support the onboarding processes for new vendors and retail clients.
• Resolve client concerns quickly and effectively.
• Provide training and support on platform functionality and features.
• Collaborate with technical support and customer care teams to escalate and resolve client issues.
• Contribute to continuous process improvements to enhance the client's experience.

Qualifications

• 2+ years of experience in account management, client success, customer service, or related customer-facing roles.
• Strong understanding of SaaS platforms and/or DSD industry workflows preferred.
• Excellent communication and relationship-building skills.
• Tech-savvy with the ability to learn and explain complex systems in a simple way.
• Highly organized, detail-oriented, and capable of juggling multiple accounts.
• Experience using Microsoft Office, particularly Excel, and CRM tools (e.g., Salesforce, HubSpot) is a plus.

At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment.

We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about.

We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of.

If you're looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we're the right fit for you!

Included benefits:

• Health Care Plans (Medical, Dental & Vision)
• 401k plan with company match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (including time for volunteering) & Public Holidays
• Generous Parental Leave
• Short Term & Long Term Disability
• Training & Development opportunities
• Work From Home & Flexible work arrangements
• Wellness Resources

Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.