Account Manager (FMCG)

Overview

Teamworx are delighted to support our growing FMCG client with the hiring of an experienced and professional Account Manager. This role is responsible for the effective delivery of client accounts, ensuring KPIs, SLAs, reporting accuracy, and field execution are consistently met. Working closely with field teams and internal stakeholders, the role ensures client objectives are delivered on time and within budget.

This role includes people management, requiring a hands-on approach to coaching, performance management, and team development. It suits a highly organised, commercially aware professional who can build strong client and internal relationships in a fast-paced environment.

Key Responsibilities

• Manage day-to-day client accounts and act as a main point of contact
• Monitor KPIs, SLAs, and ensure accurate, timely reporting
• Support client meetings and performance reviews
• Work with field teams to deliver client objectives and track performance
• Identify risks and resolve issues proactively
• Support team performance through coaching and feedback
• Assist with budget management, cost control, and profitability
• Ensure smooth contract delivery and operational coordination

What you will bring to the role

• KPIs and SLAs consistently achieved
• Accurate, on-time reporting
• Strong client relationships
• Effective field execution
• Engaged, well-managed team
• Controlled budgets and profitable accounts
• 2-4 years' experience in account management or similar within FMCG (required)
• Experience with KPIs, SLAs, and reporting
• Strong organisational, communication, and relationship skills
• Commercial awareness and budget support experience
• Experience supporting or managing teams
• Relevant third-level qualification