Account Manager (Field-based)

Account Manager (Field-based)

Food & Nutrition - IMCD Ireland

Location: Home-based or office based, with regular local travel, occasional UK and international travel

Contract Type: Permanent, Full-Time

Hours: 37.5 (Mon-Fri)

Salary: Competitive

IMCD N.V. based in Rotterdam, The Netherlands, is a leading global distribution partner and formulator of speciality chemicals and ingredients. IMCD is an expert solutions provider and adds sustainable value to the supply chain. Every day professionals focus on providing the best service through commercial and operational excellence. The company is mindful of the role they play in creating a better planet for all and formulates with consciousness and executes with care, to address business challenges of tomorrow, in partnership and transparency.

In 2024, with over 5,100 employees, IMCD realised a revenue of EUR 4,728 million. IMCD N.V.'s shares are traded at Euronext, Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Background and Role

IMCD UK and Ireland's head office is based in Sutton, Surrey and employs over 230 people. The Irish office is based in Dublin. The role of a field-based Account Manager within the Food & Nutrition business unit is to develop new business and secure current business within the business unit.

The role involves the cross selling of a diverse product portfolio from best in class suppliers, fostering close customer relationships through regular, virtual/remote customer interactions, and driving business growth through close collaboration with the team. This role offers the successful candidate an excellent opportunity to utilise and develop their technical and commercial management skills, within a dynamic multinational company environment.

Your responsibilities at IMCD

• Managing, nurturing, and growing a portfolio of existing and prospective customer relationships through regular, predominantly face to face touchpoints (e.g., site visits, exhibitions, trade shows, etc.), and by directing them, where appropriate, to the MyIMCD portal
• Proactively identify and deliver new business opportunities, ensuring a healthy pipeline is maintained in collaboration with non field based Account Managers and Development Managers colleagues in the Food & Nutrition business unit
• Working closely with non field based Account Managers, Development Managers, Product Managers and Technical Managers, reciprocating support and technical expertise to respond to customers formulation and technical questions, whilst also proposing solutions to enhance our product offering based on your understanding of our customer needs
• Developing a sales strategy in line with budget expectations, continually monitoring sales, pipeline, and other KPIs to ensure that budget and margin targets are achieved, using data insights to identify and take appropriate and timely action accordingly
• Understanding customer needs in order to propose solutions to enhance our product offering and increase product penetration
• Regularly contributing to portfolio gap analysis, working with the Development Manager in identifying new principals accordingly
• Developing project proposals in conjunction with colleagues to establish target applications/innovations for promotion to the appropriate customer groups
• Introducing and promoting new product offerings from principals utilising all potential unique selling points, attending relevant internal and key principal product application training as required to ensure the appropriate level of knowledge of the Food & Nutrition business unit product portfolio is developed and maintained
• Conducting market research and identifying current and upcoming trends within the Food & Nutrition market to ensure we remain relevant to our customers and suppliers
• Following up on repeat orders to ensure both customer and supplier supply chains remain within agreed timescales
• Setting up new customers on Salesforce and MyIMCD
• Progressing product setup, product enquiries and business opportunities in a timely manner, fully utilising the CRM system (Salesforce) to enter and update customer information, adding samples, opportunities, quotations, price renewal campaigns, etc. where these are not otherwise directed through automated channels
• Rolling out mini product promotion campaigns (outside of those Group led) with the support of the UK Marketing & Communications Team
• Supporting special projects as defined by business needs and agreed with Business Unit Manager
• Any other ad hoc tasks as required

Ideal Candidate

• A commercial background is essential, with experience within the Food & Nutrition sector
• A degree in a scientific discipline (preferably Food sector), or equivalent industry experience and knowledge, is essential
• A dynamic self starter with excellent communication and interpersonal skills that enable effective interactions with commercial and technical contacts from a range of companies and internal stakeholders
• Driven by the need to achieve sales growth, and has a resilient, persistent approach when faced with difficulties and challenges
• Highly numerate and analytical, with the ability to utilise data to inform actionable strategies to deliver sales targets and meet the Company's goals
• Self motivated, disciplined, with good organisation, prioritisation, and time management skills. Able to work under pressure to meet deadlines and to prioritise accordingly
• A team player, working collaboratively with both the team and other internal stakeholders to enable IMCD's success
• Dynamic presentation skills and able to execute in one to one situations as well as large groups
• IT literate with a working knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint, and experience of working with CRM systems

Other information

Over 4,700 staff globally, over 230 in the UK

Position could either be home-based or office-based situation within the Dublin site.

Regular local travel (70%), quarterly travel to the UK office and occasional international travel

Standard working hours, 37.5 hours per week, Monday Friday.

25 days holiday + great benefits