Account Manager

Hybrid: Monday - Friday, 9:00AM - 5:30PM

About the role:

An exciting opportunity has arisen for a commercially minded Account Manager to join a team of creative and client services professionals. You will take ownership of a portfolio of client relationships, leading the delivery of offline, digital, and web projects while identifying opportunities to grow accounts. This role sits across client strategy, project delivery, and a degree of team leadership - ideal for someone who enjoys the pace of agency life.

Benefits:

• Generous holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax-free EOT bonus
• Group life assurance
• Social events run by the Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities:

• Serve as the go-to contact for assigned clients, building strong relationships and consistently delivering excellent service
• Own the end-to-end delivery of digital, web, and offline projects, ensuring everything lands on time, within budget, and to a high standard
• Identify and pursue opportunities to grow accounts, both with existing clients and new business
• Guide and support the Account Executive through coaching, performance management, and ongoing development
• Oversee financial processes including quoting, invoicing, and accurate project setup/tracking using Synergist

Requirements:

• Demonstrable experience as an Account Manager within a marketing or creative agency
• Strong commercial awareness, with a track record of growing accounts and exceeding client expectations
• Confident leadership and people management skills, including experience managing direct reports
• Strong communication and presentation skills, able to produce clear, strategic briefs and client-facing documentation
• Highly organised and detail-oriented, comfortable managing multiple clients and deadlines in a fast-paced environment