Account Manager

We have an exciting opportunity for an Account Manager to join a multinational facilities and maintenance solutions company. This is a full-time, permanent role and will cover the Munster region. You will be the main point of contact for existing accounts, ensuring the smooth running of the business on a day-to-day basis.

Key Responsibilities:

• Ensure all services meet and exceed customer expectations, maintaining contracts to company standards and resolving issues promptly.
• Build strong client relationships, promote excellent service across teams, and act on customer feedback and audits.
• React in a timely manner to any issues that arise, supporting their resolution within the scope of the contract.
• Monitor KPIs, support underperforming sites, and maintain the availability of uniforms, PPE, and equipment.
• Work closely with internal teams to recruit, train, develop, and manage staff performance while fostering an inclusive, collaborative, and motivated work environment.
• Support business development and growth through continuous upselling to existing accounts/
• Promote safe working practices, conduct audits and risk assessments, and ensure adherence to company policies.
• Work with internal teams on payroll, budgets, and holiday schedules to maintain financial compliance.

Requirements:

• Experience within the facilities management, security, cleaning, or maintenance industry is an advantage.
• Multi-site management experience.
• Minimum of 4 years' experience as a supervisor/leading teams.
• Proven experience within an outsourced setting.
• Full, clean driving license.
• Experience of project management, including planning, implementation and follow-up.
• Strong customer service, have a positive attitude, be flexible, confident, and reliable.

For a confidential discussion and more information on the role, please contactMegan O'Doherty

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