Account Manager

Location Hybrid: incorporating regular client travel required (within UK) and working in Bromley 3 days a week

Hours Full-time and part-time available

As an Account Manager, you will play a key role in delivering high-quality communication and engagement projects for clients, with a particular focus on the health and care sectors. You will manage day-to-day client relationships and lead on the delivery of campaigns and projects that drive real impact. Acting as a trusted consultant, you'll work collaboratively across teams to develop and implement effective communication strategies, build strong relationships, and deliver work on time, on budget, and to quality standards. With a passion for meaningful engagement, you'll support and contribute to the development of Blue Lozenge's growing portfolio, working in alignment with our values and the Blue Lozenge Infinity Model.

Key responsibilities

• Manage the day-to-day running of client accounts, ensuring the delivery of a responsive, reliable, and high-quality service to drive client satisfaction and retention.
• Act as a key point of contact for clients, building positive relationships and gaining a deep understanding of their goals and challenges.
• Support the Account Director(s) in developing client strategy.
• Lead client meetings and presentations, maintaining clear and proactive communication throughout project delivery.
• Proactively identify and escalate client issues or risks to the Account Director(s), recommending appropriate solutions to maintain confidence and trust.
• Lead on the planning and execution of communication and engagement projects from brief to evaluation and as part of this, oversee project timelines, budgets, and deliverables, ensuring efficiency and quality.
• Develop strategic campaign plans and messaging frameworks that meet client objectives and resonate with target audiences.
• Create compelling content, including reports, presentations, case studies, web copy, and social media content.
• Coordinate internal and external teams (including creatives, associates, and suppliers) to deliver integrated campaigns.
• Identify and develop new opportunities with existing clients, helping to grow account value.
• Support the development of proposals and new business pitches by contributing ideas, insights, and written content.
• Undertake market research and horizon scanning to inform client strategy and keep teams informed of developments across the health and care sector.
• Maintain a commercial awareness of project scopes, budgets, and client needs.
• Support junior colleagues where appropriate and contribute to internal team initiatives.

Skills and experience

• Project management and effective organisational skills, with attention to detail, and the ability to manage multiple priorities.
• Proven experience in a communication, public relations, or engagement role, ideally within the technology, health or social care sector, with experience delivering campaigns and communication programmes.
• Excellent written and verbal communication skills, with the ability to adapt content for different audiences.
• A creative, inquisitive, and solutions-focused mindset.
• Experience developing content across multiple platforms, including social media, email, web, and print.
• Experience working collaboratively with clients and internal teams.
• Proficiency in Microsoft Office; familiarity with tools such as Canva or Miro is a plus.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach an agreement to the changes.