Account Manager

Requirements

• You have 3+ years of experience as an Account Manager or similar role in a B2B environment
• You have a track record of successfully understanding the customer roadmap and requirements, analysing them and sharing these actionable insights with the relevant teams
• You have strong project management skills, allowing you to successfully meet customer objectives and timelines
• You have excellent interpersonal skills, enabling you to build meaningful relationships
• You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly
• Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment
• You put yourself in the shoes of the customer, enabling you to build trustworthy relationships aligned with Scarlet's reputation and brand
• (Desirable) You have experience working in healthcare and/or a regulated industry

What the job involves

• Nurture and build long-term relationships with customers
• Gather & disseminate customer feedback to drive towards an excellent customer experience
• Anticipate customers' future needs and facilitate account expansion
• Collaborate with Product, Enablement and Marketing to ensure customers trust Scarlet to support them in delivering their mission
• Oversee all aspects of account management, including relationship building, contract negotiation, and strategic planning to drive business growth and success