Account Manager - Midlands - £28k - £30k pa depending on experience

This position has now been filled, but is left on our website so that candidates interested in similar roles may contact us.

We have vacancies that are not advertised due to their confidential nature; it would be in your interest to email your CV, word document, depending on the sector you are in, to the following contacts:

• Head of Packaging recruitment - Greg Nelson -
• Head of Print recruitment - Neil Pearson -
• Head Paper recruitment - Gary Young -

Board level, account management and all levels of sales vacancies - our divisional heads will email your CV internally to the consultant who specialises in your exact sector; for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories.

Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon as a good match to skill set and experience becomes available.

Account Manager - Senior Account Manager Support

An innovative Global Marketing Services provider, which works with some of the world's most recognised brands, is seeking an Account Manager to support the Senior Account Manager and Client Relationship Manager in developing a key account; ensuring client work is delivered efficiently from job concept to job completion meeting the client and internal service level agreements, at an appropriate (agreed) mark up.

Key Responsibilities

• Take ownership of each job and ensure delivery in accordance with ISO and standard operational procedures.
• Process work using Company systems and technology.
• Ensure the appropriate numbers of quotes are obtained for all work.
• Build working relationships with internal and external suppliers and customers to facilitate the smooth running of all projects/jobs and the collection of reporting data.
• Monitor on-time delivery and Service Level Agreement performance.
• Ensure work is produced within operational guidelines and records are kept in a standard format.
• Managing projects/jobs from brief to completion.
• Identify cost or process improvement opportunities.
• Liaise with suppliers to collate and clarify extra costs.
• Ensure jobs are invoiced upon completion.
• Ensure Service Level Agreement data is collected, recorded and conforms to account objectives.
• Escalate potential issues/resolutions to the appropriate senior manager.
• Promote best practice within the team.
• Delegate to team members as appropriate.
• Show leadership and take ownership of situations and problems.
• If appropriate, ensure team members have sufficient knowledge to carry out the work requested and where necessary offer training to develop abilities further for career progression.
• If appropriate, ensure direct reports meet their objectives.
• Act as first escalation point for direct reports.
• Identify opportunities within the client and elevate to the Account Director or Senior Account Manager to support account development.

We are looking for someone with exceptional print and creative services knowledge. The ideal candidate will have excellent analytical skills and the ability to work effectively with computer systems such as Microsoft Office. You will be an outstanding communicator, both written and orally, with an exceptional customer care ethic and ability to build relationships at all levels. Previous pharma experience would be highly advantageous.

If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here.

To apply for this vacancy fill in the form below. The following fields are required.

We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors.