Account Manager / Customer Success Manager

Internal Sales Account Manager / Customer Success Manager

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Location: Aylesbury (Hybrid working)
Salary: Starting from at least £28k + Competitive Annual Bonus c. 20%

Are you passionate about technology and helping customers achieve their goals? Esri UK, the market leader in geospatial software, is looking to expand our Internal Sales team. We're seeking dynamic, relationship-driven professionals who are ready for a new challenge in the world of GIS (Geographic Information Systems). You don't need previous sales experience - If you enjoy connecting with people and making an impact, this could be the perfect role for you! Apply online via our website today!

About Esri UK

Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors in the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects.

As our Account Manager/Customer Success Manager you will: -

• Engage with customers: Help both new and existing clients make the most of their GIS software, ensuring they realize its full value.
• Build relationships: Foster long-term partnerships by understanding client needs and proactively offering solutions.
• Drive growth: Identify opportunities to expand the use of GIS across customer organizations, contributing to the growth of Esri UK.
• Be a trusted advisor: Provide expert guidance, collaborating with colleagues to address challenges and deliver solutions.

You would make a great Account Manager/Customer Success Manager if you have

• Experience: Ideally, you've worked in B2B sales or customer-facing roles. If you have good transferable experience and skills, we will train you to be successful
• Communication skills: You're a natural at building relationships and can clearly communicate complex ideas.
• Self-motivated: You're able to work independently and manage your workload effectively.
• Passion for technology: While previous GIS knowledge isn't required, a genuine interest in technology is key. We'll provide comprehensive training.
• Customer-centric mindset: You listen to customers, understand their needs, and ensure they are fully supported.
• Team player - would enjoy working in a supportive, friendly and enthusiastic team
• We offer a competitive basic salary (starting from at least £28k) plus a generous bonus paying c. 20% per annum
• A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
• Flexible working - Whether you're looking for full-time or part-time hours, we support a flexible work-life balance. You can work on a hybrid basis with some days every week in our Aylesbury office, on the other days you can work from home

Please apply online on our website , including your CV and covering letter detailing your salary expectations. Application deadline: 18 th July 2025

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.

We're here to listen to and serve our customers, and believe that when our customers are successful, we're successful.

Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.