Account Executive, SMB - UK/IE Markets

What you'll do

The Account Executive is a high impact hunter position in which you are responsible for driving new logo acquisition and developing opportunities. Across all industry verticals, create a territory plan to prioritize time investment across prospects and customers and handle an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. Are you adaptable? A highly motivated, results driven person. The successful Account Executive will exhibit an ability to "evangelize" new and innovative products plus have strong cross-functional collaboration skills and exhibit success engaging with the various pre and post sales resources required.

This position is an individual contributor role reporting to the Sr. Manager, Mid Market.

Responsibility

• Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign's incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud
• Qualify sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria
• Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
• Expand the Docusign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services and partner solutions
• Process sales orders and facilitate customer onboarding
• Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing
• Enlist customers to participate and/or speak at Docusign and partner events
• Provide accurate, timely reports, and forecasts, as needed, for management
• Develop and maintain sophisticated knowledge of Docusign's products and services
• Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database
• Manage overall customer loyalty, serving as internal advocate and escalation point to clients

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic

• Fluency in English
• Experience in consultative sales and account management
• Experience using sales force automation tools (), Microsoft Word, PowerPoint and Excel

Preferred

• Experience within a SaaS model
• Consistent track record meeting and/or exceeding individual sales targets and quotas
• Services/Consulting delivery experience
• Ability to handle large volume of concurrent client relationships
• Ability to identify, critique, suggest, and implement intelligent changes to the client's business optimization processes
• Ability to anticipate change and prioritise accordingly
• Ability to work as a team, as well as independently
• Outstanding verbal and written communications skills, able to interact effectively at all levels of an organization
• BS/BA degree
• Willingness and ability to travel as necessary