Account Executive: Mid Market CX & Contact Center Solutions (UK&I)

Overview

At Zoom, we're reimagining customer experience-human-centered, AI-enabled, and future-ready. As a Zoom CX Specialist, you'll help drive growth of our CX Platform, including Contact Center, Virtual Agent, and Workforce Engagement solutions, across the UK and beyond. You'll partner with teams and channel leaders to shape strategy, build pipeline, and close impactful deals. If you're consultative, tech-savvy, and passionate about helping organizations transform customer and agent experiences, we'd love to have you on our team.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we're looking for

• Have at least 2 years of experience in Cloud Contact Center (CCaaS) sales or solution consulting ideally but not essential
• Have an understanding of solution-selling and value-selling methodologies
• Have familiarity with MEDDPICC sales qualification framework
• Be experienced with close plans and joint engagement plans with customers
• Have experience using Salesforce, Clari, Sales Navigator, and ZoomInfo
• Have the ability to travel as needed

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.