Account Director, Large Enterprise Retail

About the team

OpenAI's mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. The GTM team brings together Sales, Solutions, Support, Marketing, and Partnership professionals to help customers learn how to leverage and deploy our AI products across their businesses.

About the role

Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role blends technical understanding, vision, partnership, and value driven strategy.

Based in London, UK, this position operates within a hybrid model (3 days in office per week) and offers relocation assistance for qualified candidates.

Key Responsibilities

• Manage a small set of key retail accounts and execute comprehensive account plans.
• Lead large enterprise retail customers' journeys from consideration to successful deployment.
• Partner with solutions and research engineering to build and execute complex customer programs and projects.
• Own consumption revenue targets and forecast consumption revenue.
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
• Monitor the retail landscape across UKI & North (customers, competitors, partners) to contribute to product roadmap and corporate strategy.
• Collaborate cross functionally with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
• Support recruitment, onboarding, and development of new teammates.
• Support the development of company culture.

Qualifications

• 10+ years selling PaaS and/or SaaS to large Retail, grocery, e commerce, consumer goods, or CPG organizations across UKI.
• Familiarity with retail industry trends including AI assisted customer experience, e commerce, omnichannel transformation, personalization, store operations, supply chain, merchandising, marketing, and customer service.
• Deep understanding of retail customers' AI transformation priorities, adoption challenges, and operating realities.
• Consistently achieved revenue targets >$2M per year for more than 3 years.
• Designed and executed complex deal strategies.
• Supported growth of fast growing, high performance companies.
• Worked directly with C level executives.
• Communicated technical concepts to customers and internal stakeholders.
• Led high visibility customer events (CAB, conferences, product launches, etc.).
• Collected, distilled, and processed complex market intelligence.

Desired Attributes

• Customer centric with a passion for deep understanding of customer priorities and achieving vision for AI adoption.
• Strong relationships with executives and professionals across functions; trusted advisor.
• Curiosity about artificial intelligence and excitement about deploying technology for humanity's benefit.
• Builder mindset focused on building strong systems, processes, and executing with precision.
• Comfortable with new challenges; enjoys problem solving and experimenting with new solutions.
• Strategist with deep knowledge of go to market best practices, long term planning, and stakeholder alignment.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Background checks will be conducted in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered consistent with legal requirements. Additional information about privacy and accommodations is available upon request.