Account Director

The Account Director is responsible for the development and nurturing of a large retail account. This role is essential in strengthening relationships with the client, identifying growth opportunities, and ensuring solutions are developed and delivered on time, meeting operational and financial targets.

The Account Director will oversee the strategic and operational management of their accounts and manage team performance, ensuring all work aligns with SLAs. They should be a strong leader who can focus on the vision and strategies of the account, balancing daily support with long-term planning and effectively translating vision into action.

We are seeking an Account Director with extensive experience working with clients in the retail sector to lead the Client Services team and deliver solutions to client challenges. The ideal candidate will have relevant print industry experience, a proven track record in client development, relationship nurturing, opportunity conversion, and team management.

Key responsibilities

• Lead in delivering client satisfaction through liaison, managing internal resources, and external suppliers.
• Ensure operational excellence.
• Manage the on-site Account Team, ensuring compliance with company procedures.
• Develop your team through appraisals, mentoring, and training.
• Own and resolve issues, quality concerns, or corrective actions.
• Develop growth strategies and manage client opportunities.
• Collaborate with the Senior Account Director to build annual client development plans.
• Achieve and surpass growth targets.
• Oversee financial performance, risk analysis, and mitigation.
• Manage contract reviews and renewals.
• Build strong relationships with senior decision-makers.
• Provide regular MI reports and account relationship plans.

Knowledge, Skills + Experience

• Extensive client service management experience, preferably with client-site exposure.
• Proven people management experience, including performance management and leadership.
• Experience managing client service plans, KPIs, budgets, forecasts, and leading teams.
• Track record of operational management in client services departments.
• Strong skills in developing and maintaining client relationships.
• Ability to present account strategies for retention and growth.
• Successful client and contract management experience.
• Ability to anticipate business issues and develop risk mitigation strategies.
• Experience managing department financials.
• Knowledge of Performance Improvement philosophies and implementation.
• Experience working in a fast-paced retail environment.
• Experience presenting to senior management or board level.
• Strong experience handling large P+L budgets.
• Excellent interpersonal, communication, and presentation skills.
• Proven people management skills.
• Hands-on, proactive attitude.
• Knowledge of print and POS from creative and production perspectives.

We thank all applicants for their interest. HH Global is an equal opportunities employer and welcomes candidates from diverse backgrounds. We will make reasonable accommodations in the recruitment process for disabilities. For assistance or alternative formats, contact .

Please note that pre-employment background checks will be conducted as appropriate for the country, including employment history, right to work, identity, and professional qualifications. Additional checks like criminal background or sanctions may apply depending on the country. For questions, contact .