Account Director

Client Relationship Management London, UK

It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that operates at the intersection of healthcare, marketing and communications, tech, and the people at the heart of it all. We work with brave health and wellness companies to create and inspire healthier, happier, and longer lives. Our passion drives us, and if you're still reading, it might be yours too.

Account Director role at 21GRAMS London

Over the last 5+ years, 21GRAMS has been on a mission to bring a soulful, meaningful, and human approach to healthcare branding. We now seek an account director with solid client services experience and a passion for great work to join our London team, leading client strategy engagements, overseeing projects, and driving new business opportunities.

Our mission is to produce the most effective work for clients through creativity, starting with listening and thinking. By understanding the audience better than they know themselves and applying that insight, we build powerful brands and campaigns. We need you to help us achieve this.

Responsibilities:

• A LEADER OF UNREASONABLE HOSPITALITY: Be your team's go-to for client service excellence, inspiring them to exceed client expectations.
• A CREATIVE AND BUSINESS PARTNER: Collaborate with strategy, creative, insight, medical, and activation teams on marketing challenges, from tactical needs to long-term brand development, applying innovative thinking.
• A QUALITY CONTROLLER: Ensure all work meets high standards.
• AN INSPIRING TEACHER: Develop your team and clients through strategic thought leadership, fostering skills and success.
• A BRINGER OF INFECTIOUS ENTHUSIASM: Work with colleagues to create and deliver compelling new business proposals and presentations.
• A VERY HAPPY CREATOR: Enjoy building the most soulful healthcare advertising agency in the world.

This position is a perfect fit if:

• You align with our values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" .
• You are adaptable, resilient, and flexible as we grow and evolve.
• You are proactive, driven, resourceful, and data-savvy.
• You are highly organized, able to work independently and under tight deadlines.

What you should have:

• Relevant higher education degree
• Strong organizational skills, deadline awareness, and attention to detail
• Independent thinking and ownership, with a collaborative spirit
• Mentoring skills and delegation ability
• Confidence in managing upward and communicating issues
• Proven work ethic with high-quality, on-time, on-budget deliverables
• Experience developing project scopes and vendor contracts
• Excellent communication skills, both written and verbal
• High energy to thrive in a fast-paced, evolving environment

Our working model, Real HART, combines in-office and remote work, emphasizing collaboration and flexibility. We have offices in New York, Chicago, Boston, San Francisco, Carmel (IN), Manchester, Edinburgh, and London. For those near an office, in-office attendance is expected two days a week. We offer comprehensive benefits, including holiday entitlement, private medical and dental insurance, pension contributions, and a five-week sabbatical, among others. Learn more at our website .

Please be aware of scams falsely claiming affiliation with Real Chemistry. Do not share personal or financial information with unverified sources.

Working in healthcare requires understanding the science behind treatments and translating that into effective messaging through data, technology, and creativity to improve patient outcomes. Our teams in Scientific & Medical Affairs and Medical Education leverage their expertise to drive therapy adoption and address complex health challenges.

Our London office is near Liverpool Street, Spitalfields Market, and Shoreditch High Street, in a vibrant area full of shops, restaurants, and pubs. The office hosts over 240 team members, and we are always looking for fresh ideas to bring to the table.