Account Director

The Account Director is responsible for the development and nurturing of key accounts. This role is essential in strengthening relationships with the client and identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy, and successfully combine vision and reality into effective plans.

We are seeking an Account Director with in-depth experience of working with clients to drive the Client Services team and deliver ongoing solutions to resolve client challenges.

Key responsibilities

1. Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments, and management of external suppliers.
2. Deliver operational excellence.
3. Manage the on and off-site Account Teams that operate in the areas of the clients' business under your direction, ensuring compliance with company operating procedures.
4. Manage the personal development of your team members through appraisals, one-to-one meetings, mentoring, and training.
5. Take ownership of and resolve issues, quality concerns, or corrective actions.
6. Develop effective growth strategies and manage opportunities for these clients.
7. Achieve and excel growth targets.
8. Manage overall financial performance of the account, risk analysis, and remedies.
9. Identify risks to the account and implement strategies to manage these risks.
10. Conduct contract reviews and manage renewals.
11. Develop strong relationships with senior key decision-makers.
12. Provide regular MI reporting and produce account relationship plans.

Knowledge, Skills + Experience

1. Extensive client service management experience, ideally with time spent working on the client site(s).
2. Extensive people management experience, including performance management and team leadership.
3. Experience in managing client service plans, KPIs, budgeting, forecasting, and leadership.
4. Proven track record of operational management for client services departments.
5. Significant experience in developing and maintaining client relationships.
6. Able to present account planning and strategy for retention, growth, and added value.
7. Successful client and contract management experience.
8. Ability to anticipate internal and external business issues and develop risk mitigation strategies.
9. Experience managing department financials.
10. Deep knowledge of Performance Improvement philosophy and implementation.
11. Experience managing work in a fast-paced retail environment.
12. Previous experience presenting to senior management/board level.
13. Strong experience dealing with large P+L budgets.
14. Excellent interpersonal skills to develop positive relationships at all levels, including Board level.
15. Excellent communication skills-verbal, written, and presentation-with clarity of expression.
16. Proven people management skills.

We thank all applicants in advance for their interest in this position.

HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of personal characteristics, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. If you require this job advert in an alternative format or need assistance, please contact .

Please note that we conduct pre-employment background checks appropriate for the country of residence, which may include employment history, right to work, identity, and professional qualifications verification. In some countries, checks may include criminal background, sanctions, or CIFAS checks. For questions, contact .