Account Director (Tech client) - 6mth LTE

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As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company's service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.

Must have worked with clients in the technology industry.

JOB DUTIES

( denotes an "essential function")

Oversee one or more account teams

Manage the team to ensure the delivery of BAU operational excellence

Manage the day to day client relationship

Identify opportunities to develop the account

Ensure the achievement of budgeted profit

Provide leadership for an individual or team

Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.

Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution

Provide support in crafting responses to RFIs/RFPs and SOW's

Provide quotes. Build and expand client pricing schedules to align with client support requirements

Seek opportunities to expand service offerings

Conduct budget review meetings with the client as needed

Ensure regular communication with clients and manage client expectations

Be the senior point of contact for the client. Be the client escalation point at a senior leadership

Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives

Oversee the management of project/campaign details & coordination from start to completion

Train the client on how to use internal Tag systems as required

Identify opportunities to expand the business to other areas of the company

Succession planning- Oversee the growth and management of staff

Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Monthly reporting

Provide input, along with manager's support, for Quarterly Business Review (QBR) content

Take part in the Client Feedback Program to monitor client satisfaction levels

May manage more than one account

JOB QUALIFICATIONS

Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted.

5+ years of experience in Account Management

4-7 years sales background or project management background

Minimum 3 years experience in marketing production service delivery or a sourcing role

Strong subject matter expertise in Creative Production or Sourcing

Working knowledge of campaign management and content production across all media channels

Understanding production and versioning of TVC elements, digital and social exection , print (including direct mail, literature), Press and Out of Home (OOH)

Experience with leveraging Project Management, Workflow and Digital Asset Management technology

Experience with the billing cycle from invoice generation to accounts receivables

Experience in more than 1 more media type

Demonstrate ownership and management of one or more P&Ls

Excellent written and verbal communication skills

Ability to multitask, prioritize workload and must be extremely detail oriented

Highly organized

Motivate and lead a team

WORKING CONDITIONS

The salary range for this position is $145k minimum - $160k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We've made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

We're proud of our roots.

From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.

Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.

Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.