Accommodation Coordinator

Oxford, Oxfordshire, United Kingdom (On-site)

• Job Schedule Full time
• Organization EF Language Abroad
• Job Type Standard
• Seniority level Entry-Level
• Job category Operations

Your Role EF (Education First) Oxford International Language Campus is looking for friendly, empathetic and customer focused individual to join our team as Accommodation Coordinator.

- Full-time, hourly paid, flexible hours

- 5 days a week

By building strong relationships with hosts and students, you'll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you'll be central to delivering excellent care and customer service.

If you're empathetic, personable and eager to gain experience within international business, we encourage you to apply.

Responsibilities

• Processes & maintains homestay accommodation records using EF's own accommodation database
• Recruits, markets, evaluates & selects suitable homestay accommodation
• Implements plans to optimize host family retention
• Deals with general daily student enquiries, logging all student communication on students' records.
• Follows up on accommodation issues raised in student evaluations
• Ensures concerns are escalated to managers/sales offices where appropriate

Assists students and sales offices with accommodation requests/changes and ensuring the in house booking system is up to date.

Requirements

• Previous experience in tele sales and/or face to face customer service experience
• Experience in a language learning environment (desired)
• Organised with a high level of attention to detail
• Capable of using your own initiative
• Complete fluency in English
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract

Why you will love working with EF

• Work in a truly international environment
• Boost your CV with a world renowned organisation
• Online and in person trainings
• Ambition is nurtured and career enhancement opportunities are available post summer
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Access to EF Hello language learning
• Option to be a live in position where accommodation and board is provided in return for residential duties (conditions apply)

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.