Access to Care Advisor - UPMC Waterford

Access to Care Advisor - UPMC Waterford Overview

UPMC Hillman Cancer Centre Waterford is hiring a Radiotherapy Access to Care Advisor on an 11 month fixed term contract. The Access to Care advisor is responsible for patient services. We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Key Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
• Answering incoming phone calls, emails and checking voicemails
• Receiving and sorting daily mail
• Printing simulation list for the day and checking insurance for all patients
• Preparing and distributing mail
• Managing Task Pad
• Arranging patient transportation, ambulance transfers
• Daily check in for each patient
• Collecting patient surveys
• Keeping the reception area clean, tidy and free from hazards
• Printing appointment cards on Friday morning for the following week
• Ordering stationery
• Coordinating and resolving patient complaints
• Adding patient details to our schedule software (ARIA)
• Welcoming walk ins and answering questions about services
• Linking in with nurses daily
• Covering clinics for doctors

Administrative Support

• Cross covering with other colleagues in the department
• Handling patient queries about prices, payments and ensuring all fees are captured before radiotherapy
• Coordinating front desk activities, distributing correspondence and redirecting phone calls
• Managing emergencies promptly and ensuring efficient office operations

Qualifications & Experience

• Relationship building skills
• Attention to detail and analytical capabilities
• Ability to multitask and prioritise accordingly
• Adaptability to changes in healthcare
• Initiative and innovation
• Excellent self management skills
• Work towards and meet deadlines
• Diary management
• Proficiency in MS Word, PowerPoint, Excel, Outlook, folder management and systematic filing
• At least 2 years' experience in a similar role preferably in a healthcare environment

Salary

€30,500 - €45,878 pro rata per annum based on a 39 hour week.

Benefits

• Fully paid maternity and paternity leave for new parents
• Competitive pension plan
• Company funded death in service benefit x3
• Critical illness cover for all employees up to the age of 66
• Enhanced annual leave up to a maximum of 27 days
• Flexible working opportunities

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.