ABAKUS IT-Solutions - Process consultant

We are currently looking for a skilled and proactive Process Consultant to support the development, optimization, and adoption of operational best practices in service management. This is an excellent opportunity for a detail-oriented professional to contribute to the continuous improvement of enterprise processes in a complex, multi-site IT environment.
As a key member of the team, you will be responsible for shaping and maintaining service management processes to ensure organizational efficiency and process excellence. If you have strong analytical skills, a passion for structured methodologies, and thrive in a collaborative, high-performance environment, this role is for you.
Your Responsibilities

• Define and lead the implementation of best practices for IT service management processes.
• Contribute to the creation of a comprehensive process strategy and ensure alignment across services.
• Maintain fit-for-purpose, standardized processes based on established frameworks.
• Facilitate process governance through advisory and tactical boards.
• Drive the optimization and integration of centralized process toolsets.
• Ensure process roles and responsibilities are clearly defined and assigned.
• Establish and monitor process KPIs to track efficiency and improvements.
• Maintain accurate and comprehensive process documentation in the knowledge management system.
• Organize regular process reviews to ensure continuous improvement and service quality.

Your Profile

• In-depth knowledge of IT service management standards and methodologies (e.g. ITIL, IT4IT).
• Demonstrated experience managing processes in multi-tower, multi-site environments.
• Proficient in planning methodologies and process modeling techniques (UML, BPMN).
• Strong analytical and statistical interpretation skills.
• Experience in forecasting, scheduling, and capacity planning.
• Confident communicator, capable of presenting complex information clearly to diverse audiences.
• Fluent in English (additional languages are a plus).

Certifications (at least one required):

• ITIL 4 Managing Professional
• ITIL v3 Intermediate / Expert / MACL
• IT4IT Certification
• OMG Certified Expert in BPM (OCEB)
• UML, BPMN 2.0

Why Apply? Are you ready to bring structure, strategy, and clarity to complex service environments? Join a forward-thinking team driving transformation and operational excellence across large-scale IT operations.
Apply now and take your career to the next level by contributing to meaningful change in a modern and collaborative context.