62335 -Facilities Operations Manager

Location: UK, London
Length: 12 Months
Rate: From £38.94
Hours: 40 hours per week

Overview
Our client's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, giving them ways to share what matters most to them, and helping bring people closer together. Whether creating new products or helping small businesses expand their reach, people are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The Facilities Operations Manager will play a key role in managing various EMEA locations, with a focus on fostering and developing internal culture and bringing different teams together. We are seeking an experienced Real Estate Professional responsible for Facilities Operations, reporting to the EMEA Regional Facilities Manager. This is a full-time, temporary position based in London or Dublin.

Responsibilities

• Management of Facilities Operations in traditional and serviced offices across the EMEA Region
• Ensure the delivery of best-in-class workplace experiences to all employees and contingent workers, including leading initiatives and special projects to enhance the workplace environment.
• Collaborate with the Planning and Projects team to ensure successful delivery of new workplace spaces that support scaling and appropriate solutions.
• Manage relationships with landlords, managing agents, contractors, and local vendors.
• Work closely with key business partners and cross-functional groups across EMEA.
• Handle business-critical and emergency situations promptly to minimize disruption.
• Oversee consistent levels of customer service across all EMEA sites.
• Align standards for hard and soft services, including PPM delivery, events management, MAC process, shipping process, and management of IFM contracts with SLA's & KPI's.
• Manage facilities budgets and forecasts.
• Drive continuous improvement in processes and procedures within facilities management.
• Produce and communicate management information, including financial data, KPI's, SLA's, and PSC.

Requirements

• Exceptional communication skills in English, both written and verbal
• Excellent people management skills with a vision for future development of the FM function
• Strong client relationship management abilities
• Experience in vendor contract management
• Strong negotiation and influencing skills
• Capable of handling high-level communication with EMEA leadership and heads of offices
• Experience in facilities operations/management within MNCs
• 8+ years of relevant experience

Minimum Qualifications

• Third-level qualification, preferably in property, facilities, or operations
• At least 3 years' experience in multi-site or campus facilities operations management
• Ability to work effectively within deadlines in a fast-paced, growing environment
• Strong organizational skills with attention to detail and follow-up
• Experience managing multiple offices across different time zones