3rd Line Messaging Applications Engineer
Posted 23 hours 20 minutes ago by Fujitsu Limited
Due to the nature of our support requirements this is an office-based role.
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment.
Your role will involve:
- Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary.
- Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis.
- Monitor, investigate and fix any problems with the Nexor X500 DSA.
- Monitor, investigate and fix any problems with the Exchange 2003 Messaging system.
- Communicate and collaborate with the customer who is an intermediary to the end user
Your transferable skills and experience:
- Knowledge of Simple Mail Transfer Protocol (SMTP)
- Knowledge of X400 messaging
- Knowledge of Nexor DSA
- Knowledge of X500 addressing and address book replication
- Knowledge and Experience of UNIX scripting
- Experience of Interoperable C4I Services (ICS)
- Experience of Oracle 8-10g
- Experience of Solaris 10
- Experience of UNIX / HP-UX
- Desirable -or willing to learn - Microsoft Exchange 2003
- Desirable - or willing to learn - Microsoft Server 2003
- Desirable - or willing to learn - Active Directory
- Desirable - or willing to learn - VMWare V5 / V5.5
- Desirable - or willing to learn - ITIL
Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you.
Expected working
Our hours of support are Monday to Friday 08:00 - 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager.
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension - Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work - employee discounts
Employee assistance programme / virtual GP
Work Your Way is our approach to flexible working - this is available from day 1 of joining
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion