3rd Line IT Support Consultant

IT Support Consultant
Based: London/Hybrid
Salary: Up to £60k, depending on experience

We're seeking an experienced technical consultant to join our Customer Infrastructure Team. The role involves varied and challenging work, focusing on one of Smartdesc's largest global clients. You will work independently, with guidance, on the client's IT infrastructure to maintain high-quality service and support the company's growth. Your responsibilities include ensuring efficient IT systems, handling escalations, and proactively suggesting and implementing infrastructure improvements.

Technical Skills:

Candidates should possess strong technical skills, with the ability to fault find and solve problems under pressure. We welcome applications from candidates with some, but not all, of the following experience and attributes:

• VMWare vSphere and/or Microsoft Hyper-V with SCVMM in clustered environments
• Storage Platforms (Nimble, NetApp, IBM, etc.)
• Physical Server Equipment (HPE, Dell, IBM)
• Configuration and troubleshooting of Azure AD including Conditional Access, MFA, Enterprise Apps, Azure AD Sync
• Hybrid & Native Office 365 environments
• Administration and Migration of Active Directory and MS Exchange to Office 365
• Understanding mail flow best practices and configurations
• Mimecast or similar Email Security and Microsoft Defender for 365 configuration and administration
• DNS management and troubleshooting
• PowerShell scripting
• Windows Server 2012 R2, 2016, 2019, Microsoft Azure, and Group Policy
• RDS including RemoteApp / Remote Desktop Gateway
• Networking technologies, routing, and troubleshooting TCP/IP issues
• Configuring and troubleshooting Firewalls, routers, and switches
• Veeam Backup & Replication for Backup and Disaster Recovery

About Smartdesc

Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations, including charities, social enterprises, and the public sector in the UK. We collaborate with well-known clients like Mind, YMCA, and WaterAid, along with various other charities and non-profits.

Our mission is to equip non-profits with the technology, tools, and support needed to achieve their goals. Our vision is to empower UK non-profits to deliver their best work through advanced technology solutions.

We offer IT services such as IT strategy, cybersecurity, helpdesk support, and project management. Join a dynamic, growing company where you will have the opportunity to work with inspiring non-profit organisations eager to improve their technology.

We emphasize personal development and a culture of internal promotion, providing structured Professional Development Plans, access to leading e-Learning and certifications, monthly learning time, and paid certifications. Our high staff retention rate of 98% reflects our investment in our team.

Our flat management structure fosters a collaborative environment, giving staff significant autonomy. You will engage with a diverse range of cutting-edge technologies and systems, avoiding pigeonholing into a single area.

Successful candidates demonstrate effort, integrity, and honesty. Smartdesc is committed to delivering ethical, transparent, and customer-focused IT services. We select new team members carefully to ensure alignment with our values.