39hr Supervisor, Ladies Footwear,Selfridges Birmingham

Job Description

Responsibilities

• Ensure customer service is of the highest standards at all times.
• Support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures.
• Maintain excellent visual presentation in your area, consistent with company guidelines.
• Be an expert in fashion and the latest trends.
• Assist management in training and developing the team to maximise sales.
• Support performance management of the team.
• Manage floor control.
• Handle customer queries and complaints to ensure customer satisfaction.

Qualifications

• Experience at a similar management level.
• Ability to be a customer service ambassador.
• Proven ability to drive sales and lead a team.
• Consistently present yourself in an immaculate manner that reflects the luxury/fashion forward brand.

Benefits

• Competitive basic salary.
• Access to new styles each season.
• Generous employee discount programme.