2nd/3rd Line IT Support Engineer

2nd/3rd Line IT Support Engineer, Oxford, COR7382

Are you an experienced IT Support Engineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you!

The Role

As a 2nd/3rd Line IT Support Engineer, you'll play a key role in delivering IT projects, handling escalations, and ensuring smooth service delivery for a range of customers. You'll manage and deliver Microsoft 365 and Azure environments, perform on site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands on role that combines project delivery with high level technical support.

The Company

Our client is a fast growing Managed Service Provider with a strong technical foundation and a culture built on growth, collaboration, and innovation. They offer a fantastic environment for engineers who want to make a real impact. The position is primarily remote with some work from their Oxford office, and client site visits as required.

What's Required?

• Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment
• Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls)
• The ability to deliver projects and manage customer change requests
• Excellent communication skills and a proactive, solutions focused mindset
• A valid UK driving licence and right to work in the UK are essential.

Whats next?

Ready to take your IT career to the next level? Apply today to join this ambitious and forward thinking MSP as their next 2nd/3rd Line IT Support Engineer!