2nd Line Support
Posted 1 day 3 hours ago by Station
Senior 2nd Line Technical Support Engineer
Dartford - Hybrid 3 days a week in Office
£35,000 - £42,000
I'm working with a growing technology business looking to add an experienced 2nd Line Engineer to its team.
This is a hands-on role supporting a varied customer base, working across Microsoft and wider infrastructure environments. You'll be taking ownership of escalated issues, troubleshooting technical problems and helping deliver a reliable service to customers.
The technical environment includes:
- Windows Server, Microsoft 365 and Azure
- Active Directory, Entra ID and Intune
- Networking, DNS, DHCP, VLANs and firewalls
- Hyper-V and virtualisation
- Backup and disaster recovery solutions
- PowerShell
What they're looking for:
- At least 3 years' experience in IT Support/2nd Line.
- MSP experience would be a real advantage.
- Strong troubleshooting and problem-solving skills.
- Confident managing escalations and communicating with customers.
- Someone happy to get hands-on, support colleagues and attend customer sites when required.
25 days holiday, pension, paid overtime and additional on-call allowance.
A good opportunity for someone looking to develop their infrastructure skills within a varied and customer-focused technical environment.