24/7 Tech Support & Customer Care Specialist

IONOS is seeking a Customer Support Specialist in Gloucester to deliver exceptional care across phone, email, and chat. You will translate technical jargon into friendly, plain-English assistance and ensure customers feel valued and supported with their account and Server product queries.

The role requires 24/7 availability on a rotating schedule (7:00 AM-Midnight) and a passion for helping people, with training provided to grow in a fast-paced tech environment.