24/7 IT Operations Engineer - Security & Incident Response

A prominent travel and holiday company is looking for an IT Operations Engineer to support the Shift Leader in ensuring smooth operations of key systems. This hands-on role involves monitoring IT platforms, responding to incidents, and mentoring team members. The ideal candidate has strong experience across Windows and Linux, excellent SQL skills, and a customer-centric mindset. ITIL certification and a 'process first' approach are essential. This position offers hybrid working and various benefits.