24/7 Customer Care & Incident Communications Specialist

Southern Water group is seeking an Operational Customer Service Associate in Worthing, England. In this role, you will engage with customers across various channels, ensuring clear and timely communication during operational incidents. Key responsibilities include monitoring customer communications, responding to inquiries on social media, and providing support during live situations. The role offers a permanent contract with a salary of £27,000 per annum plus benefits including a performance-related bonus and generous pension contributions. This position operates on a 24/7 shift pattern, requiring flexibility and resilience.