23118 - Performance & Quality Officer - Yorkshire and the Humber Probation Service - Performance and Quality - Various Locations (Full Time)

This Performance Team role sits within Probation Service Yorkshire and the Humber and covers the whole region, so regular travel across it is required. The post-holder works with Probation Delivery Units to meet agreed national performance targets and develops and runs a regional quality improvement programme. It is fixed term to 18/01/28, with hybrid working possible within the UK. Experience is judged from the CV or work history, and candidates are asked to give a presentation at interview.

What the job involves

• Ensure Probation Delivery Units deliver to agreed national service delivery indicators and specifications
• Develop and deliver a quality improvement programme for the Yorkshire and the Humber region
• Identify local performance and quality issues and opportunities linked to HMPPS priorities
• Run improvement initiatives to address performance opportunities
• Work with other Performance & Quality Officers to share best practice and improve quality and performance
• Support Probation Delivery Units to achieve agreed performance targets

Experience

• Evidence of relevant experience in the CV or work history

Skills & knowledge

• Experience of Excel, Word, Outlook, PowerPoint, Business Objects and Power BI
• Ability to extract and maintain information and analyse data

Checks & eligibility

• DBS Standard check
• Security and identity checks before taking up post
• Eligible under Civil Service nationality rules

Other

• Assessed against the Changing and Improving behaviour
• Assessed against the Managing a Quality Service behaviour
• Assessed against the Delivering at Pace behaviour

What's offered

• 25 days annual leave, rising to 30 after five years, plus public holidays
• Local Government Pension Scheme through the Greater Manchester Pension Fund
• Hybrid working where business need allows
• Training and development opportunities
• Family friendly policies, including reduced hours and job share
• Flexible benefits, retail vouchers and discounts
• Paid paternity, adoption and maternity leave
• Free annual sight tests for employees who use computer screens