1st Line Technical Support
Posted 15 days 8 hours ago by Dynamite Recruitment Solutions Ltd
£23,000 - £25,000 Annual
Permanent
Not Specified
Other
Hampshire, Southampton, United Kingdom, SO140
Job Description
Technical Support / 1st line HelpdeskHours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £25000 Plus, fantastic benefits which include the following:
- 28 days holidays
- Private medical insurance (After probation)
- Company pension contributions (After probation)
- Dog friendly
- Smart casual dress code
- Onsite parking
- Free snacks and drinks, on site café at subsidised rates
- Training and development options
- Promotion opportunities
- Answering calls and e-tickets from external clients to manage any IR related issues.
- Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
- Developing and maintaining a knowledge base of the enquiries you are dealing with.
- Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
- Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
- Liaising with software partners to ensure high level of service for our clients.
- Experience within Windows OS technical and software support.
- The desire to provide exceptional customer service.
- Advanced technical troubleshooting skills
- Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc)
- Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
- Knowledge of WordPress and HTML is an advantage but isn't essential.