User Research in Government: Developing Further

Hone your user research skills in a government context

Ready to take your user research skills to the next level? This course is your springboard to becoming a confident and capable user researcher.

Built upon the foundations of an earlier introductory course, this in-depth programme will equip you with the knowledge and practical skills to thrive in the world of user-centred design.

Deepen your understanding of research

We’ll dive into the psychology behind research, explore the nuances of ethical considerations and safeguarding, and address the critical importance of inclusion and accessibility.

You’ll learn how to navigate the ever-evolving landscape of AI in user research and master the art of crafting compelling communication artefacts. Build upon your prior knowledge or seek to solidify your existing skills, this section will provide you with a rock-solid understanding of key concepts.

Master practical applications in government

Theory is important, but practical application is where the magic happens. Discover how to put your knowledge into practice, from planning and designing research timelines to creating impactful research proposals.

Consolidate your knowledge of user needs, communication artefacts, research psychology, ethics, accessibility and AI, and gain the confidence to design and implement research plans that deliver real results.

Unlock your user research career potential

This course offers a unique insight into the world of user research within a government context. Led by a team of experienced user researchers, drawn from various government departments, this course will provide diverse perspectives and real-world experiences.

You’ll gain a comprehensive understanding of how user research shapes the products and services used by millions every day, giving you a competitive edge in your career journey.

This course is designed as a follow-up to our introductory user research course – User Research in Government: Getting Started. It’s aimed at learners who have completed that course and wish to go into more detail or people who already have some knowledge of the field or work as a user researcher already and wish to consolidate their knowledge.

This course is designed as a follow-up to our introductory user research course – User Research in Government: Getting Started. It’s aimed at learners who have completed that course and wish to go into more detail or people who already have some knowledge of the field or work as a user researcher already and wish to consolidate their knowledge.

• Develop previous knowledge of user research and reach an intermediate level
• Develop and deepen understanding of key user research concepts
• Explain the importance of inclusive, equitable and accessible research
• Demonstrate awareness of the practical aspects of user research and collaboration with the team across the agile life cycle