Handling Difficult Conversations

Build Confidence in Challenging Workplace Conversations

Difficult conversations can be challenging, but handling them effectively can strengthen relationships and improve workplace outcomes. You’ll explore practical techniques for managing conflict, delivering difficult messages, and communicating with confidence, empathy, and professionalism.

Respond Calmly and Communicate with Purpose

From de-escalating conflict and delivering difficult messages to closing conversations constructively, you’ll develop practical approaches that help maintain positive relationships while ensuring important issues are addressed effectively.

Navigate Complex Conversations and Create Positive Outcomes

Explore practical approaches to managing underperformance, handling difficult behaviours, and leading sensitive conversations with confidence. Through proven frameworks and planning techniques, you’ll discover how preparation can help create more productive discussions and stronger workplace relationships.

This course is ideal for leaders, managers, and professionals who frequently engage in challenging dialogues within the workplace.

This course is ideal for leaders, managers, and professionals who frequently engage in challenging dialogues within the workplace.

• Develop confidence in handling difficult conversations
• Communicate effectively with underperforming staff
• Close conversations in a way that maintains relationships
• Deliver bad news with empathy and clarity
• Handle difficult people with a structured approach
• Prepare thoroughly for challenging conversations