Store Manager

To manage a Clarks store in line with the business objectives.

To lead and motivate the store team to maximize sales and profit, delivering set targets and KPIs.

Responsible for the day-to-day running of the store, focusing on opportunities to enhance the consumer experience through the delivery of the highest retail standards and team behaviors.

Selling and the Customer

N/A

People Management

Store Management Team

Store Team Members

• Lead and motivate the team to achieve targets and deliver the required consumer experience
• Manage controllable costs and efficiencies to proactively improve profitability
• Responsible for managing the sales floor during trading hours
• Review commercial opportunities and consumer feedback regularly to improve sales and take appropriate action
• Lead the implementation of the trading plan, including visual merchandising, to ensure the store and team are prepared for all trading periods
• Plan staffing levels against the trading plan and manage rotas
• Ensure all employment changes and relevant forms are completed accurately and timely, including ensuring the management team's capability to deliver
• Recruit, develop, and train a high-performing and engaged team
• Manage Health and Safety procedures, ensuring all team members understand their responsibilities
• Handle Employee Relations issues fairly in accordance with Company Policies and Procedures
• Review own performance regularly and maintain a personal development plan
• Manage cash, stock, and security procedures to Company standards, ensuring team understanding
• Ensure store compliance with all company and legal requirements, including visual merchandising, PCI, data protection, and right to work
• Drive the implementation and delivery of key initiatives within the store to meet objectives
• Ensure effective store administration, stocktaking, and stock flow management to maximize sales and minimize losses
• Achieve KPIs such as sales, multisales, conversion, and customer satisfaction
• Monitor store P&L monthly and collaborate with the Area Sales Manager to minimize controllable costs and meet budgeted contribution
• Deliver consistent floor control to ensure a great brand experience for all consumers
• Use reports and data to drive sales growth and achieve budgets
• Plan and execute trading periods effectively to maximize sales
• Align team availability with sales and footfall to meet consumer demand
• Complete HR documentation accurately and on time for correct team member payments
• Utilize recruitment tools effectively to ensure fair and legal hiring with suitable skills
• Train team members on product knowledge and selling models
• Complete all Health and Safety training, checks, and records timely for compliance
• Address employee issues promptly, ensuring compliance and consulting HR as needed
• Maintain an up-to-date personal development plan and complete performance reviews
• Follow all security, cash, stock, and administration procedures, ensuring proper training and record-keeping
• Ensure compliance with all company policies and legal requirements, training team members accordingly
• Communicate company strategy and initiatives regularly and monitor their implementation
• Prepare and complete store audits successfully, achieving company standards in stock accuracy, odds, financial variance, and administration

Stock Other Measures

Conversion

Compliance

People

Store Management Team Store Team Members Profit/Commerciality

N/A

Key Relationships

Store Team

Local Store Managers

Retail Management Team - Area and Regional Managers

Retail Operations

Human Resources

Recruitment and Training

Technical Skills

IT proficiency, capable of using various systems to manage in-store activities

Planning and Prioritising

Commerciality

Motivating and Leading a Team Successful Experience

Extensive retail management experience, including team leadership, delivering customer experience, and managing store budgets

Proven track record of meeting or exceeding sales targets

Strong leadership experience, including managing direct and indirect reports, coaching, providing feedback, and developing team members