Solutions Architect New London, England, United Kingdom

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Not heard of us? We provide world class digital solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston in the US, and London / Farnborough in the UK.

We're officially Great Place To Work Certified

The Solutions Architect role at Exclaimer is pivotal in designing and delivering integrated, scalable solutions that span the entire Operations Ecosystem, enabling seamless business operations and transformation initiatives. Acting as a bridge between technical teams and business stakeholders, the role ensures that complex requirements are translated into effective architectures that drive operational excellence and support strategic growth.

Design and Architecture and Integration

• Translate business requirements into secure, scalable, and maintainable solution designs that span the entire Operations Ecosystem.
• Define system architecture, data flows, integrations, and technology choices; create and maintain architectural diagrams and artefacts.
• Ensure integration of internal systems, external services, and third party applications supports data consistency, reliability, and compliance.
• Establish reusable patterns, continuously refine architectures to keep them aligned with business strategy, and proactively identify integration bottlenecks.

Stakeholder Engagement

• Engage with business stakeholders, product owners, and engineering teams to deeply understand requirements and constraints.
• Lead and develop the team of Business Analysts to ensure quality requirements gathering and process analysis.
• Oversee the Business Operations & Transformation intake process, ensuring ideas are captured, prioritised, and refined into actionable requirements.
• Build trusted cross functional relationships to spot and shape opportunities for architectural value early.

Technical Leadership and Quality Assurance

• Act as the technical authority across projects, ensuring alignment with architectural standards and best practices.
• Guide engineering teams through implementation, mentor team members, and lead design reviews and governance forums.
• Embed security, scalability, and resilience into all solutions; conduct risk assessments and collaborate with security and compliance teams.
• Uphold quality by ensuring solutions meet evolving business, technical, and regulatory requirements.

Evaluation, Innovation, and Continuous Improvement

• Evaluate new technologies, tools, and platforms for fit and alignment with business and architectural strategy.
• Recommend enhancements to existing systems and designs to reduce technical debt and improve operational efficiency.
• Develop proof of concepts and champion modern architectural patterns (e.g., AI, automation, serverless).
• Promote a culture of continuous improvement and innovation within the architecture and analysis teams.

Documentation and Communication

• Produce and maintain clear architectural documentation, roadmaps, and guidelines.
• Communicate technical concepts effectively to both technical and non technical audiences, including senior leadership.
• Ensure consistent, high quality business analysis deliverables like user stories, process maps, and business cases.
• Maintain central repositories for architecture and analysis artefacts to support knowledge sharing and project execution.

Skills, Knowledge, and Expertise

• You're a Salesforce Certified Application Architect, System Architect, Technical Architect, or Data Architect, with proven experience building and scaling enterprise grade Salesforce solutions.
• A track record of designing and implementing complex, multi system architectures that drive measurable business impact.
• Expertise in systems integration, security frameworks, and cloud technologies, with the ability to balance innovation, performance, and compliance.
• Excellent stakeholder engagement and business partnering skills - you know how to work with business analysts, guide intake processes, and translate abstract requirements into actionable designs.
• A collaborative leader who can mentor delivery teams, promote technical excellence, and champion best practices across the engineering community.
• Clear communication and documentation skills, able to articulate complex architectural concepts, roadmaps, and trade offs clearly to both technical and non technical audiences.

At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.

Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day to day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond.

At Exclaimer, inclusion is more than a policy - it's part of who we are.

We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via to let us know.

We want everyone to feel comfortable and supported throughout the recruitment process. If you'd like to discuss any reasonable adjustments, please don't hesitate to get in touch with our team via .

While most of our first stage interviews are held via video conference, we encourage in person meetings for hybrid or on site roles. This gives you a chance to see where you'd be working and meet the team.

Rest assured, anything you choose to share with us will be treated confidentially and with respect. It will not influence our hiring decisions in any way. Our goal is to ensure a fair, accessible, and equitable recruitment experience for all.