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Server Support Technician

Posted 15 days 8 hours ago by Ordnance Survey

£31,442 - £36,990 Annual
Full Time
Hampshire, Southampton, United Kingdom, SO140
Job Description

Full Time - Salary £31,442 - £36,990 (depending on experience) - Hybrid working

Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.

Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. And to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact.

About the role

This is an exciting opportunity to join the server support team within Technology IT Services as a Server Support Technician. You will be responsible for providing day to day support and the running of the Linux and Windows server platforms, both physical and virtual, which host many of the applications essential for the successful running of Ordnance Survey. These platforms are hosted at our on-premises data centre and in the Microsoft Azure Cloud.

Your duties will include responding to tickets, building and configuring servers, installing applications, and working with engineers to troubleshoot problems primarily supporting our Linux estate. The team's focus on delivering a robust and resilient platform to ensure that the IT estate is safe and secure will mean that monthly patching and security tasks are a regular part of your role. As part of your ongoing development, you will engage in project activities.

The team provides hybrid on-site/remote support between 08:00 and 17:00 Monday to Friday and a rota system is in place to ensure that these hours are covered. Additionally, 24x7 support for the server estate is provided out of hours and once you've achieved the appropriate skill level you could be expected to join the on-call team when a vacancy arises. You will be expected to come on site when required.

What we're looking for

If you are interested in joining a team that lies at the heart of what OS is about, we are looking for someone that can demonstrate skills and experience in:?

  • Linux administration (Ubuntu/Oracle Linux/RedHat/CentOS)

  • Server Administration skills and evidence of supporting Windows and Linux systems in virtual, physical, and cloud environments

  • Knowledge of Active Directory, DNS, and Group Policy

  • Identifying and implementing process improvements

  • Maintaining systems through automation and continuous delivery - Ansible, Puppet, PowerShell

  • Monitoring tools such as SCOM, Zabbix, PRTG, Prometheus, Grafana

Experience of the following is desirable:

  • Supporting HPE Proliant and Dell PowerEdge servers

  • Storage Technologies such as IBM FlashSystem, Pure Storage, Brocade

  • Azure DevOps

  • Cloud Technologies such as Azure or AWS

  • Virtualisation technologies such as VMware vSphere, ESXi, and vCenter

  • Automation using Ansible, Puppet, or PowerShell

  • ITSM tools

Please include a CV and covering letter outlining your skills and experience in the above requirements.

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

We'll give you:

  • Salary: £31,442 - £36,990 (depending on experience)

  • Performance related bonus up to 10%

  • A competitive pension scheme (OS contributes up to 12.07%)

  • 28 days annual leave in addition to bank holidays (3 to be taken over Christmas)

  • Paid maternity, paternity and shared parental leave

  • Free subscription to OS Maps

  • Access to online learning platforms

  • Coaching and Mentoring schemes

  • Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

  • An extra days' leave for each year you work, up to 33 days

  • Employee Assistance Programme

  • Hybrid working

  • Free onsite parking at our modern HQ in Southampton

  • We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

  • Eyecare Vouchers

  • OS Explorers Nursery discount

  • Cycle to Work scheme


We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire which you will currently be required to attend 1-2 days a week, with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ.


OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role.

Closing date: Sunday 28th July 2024

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining diverse backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way.

We are looking for enthusiastic people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.

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