Senior Repairs Officer

# Senior Repairs Officer Job Introduction We're Growing Our Repairs Team - Join Us in Shaping the Future of NHG Homes At NHG, we're committed to delivering high-quality repairs services that meet the needs of our residents and communities. To support this ambition, we're expanding our permanent Repairs Team with 14 new roles across a range of levels. This recruitment drive reflects our ongoing investment in service excellence, team development, and long-term stability. Due to the scale of this recruitment, please take a moment to explore our other vacancies - there may be a role that's just right for you. What you'll do As a Senior Repairs Officer, you'll play a key role in managing complex and high-value repair tasks within our responsive repairs service. Combining technical expertise with leadership, you'll support local teams to deliver repairs efficiently, on time, and to a high standard. Your work will help us fix failure fast, improve the resident journey, and achieve the best outcomes possible. How you'll do it Lead and support Repair Officers in handling complex repair cases and escalations. Develop and implement repair strategies for higher-value variations and intricate cases. Assess and process escalated variations, ensuring compliance with financial regulations. Act as the technical expert, providing guidance and support to resolve complex issues. Monitor repair costs and work within allocated budgets, delivering cost-effective solutions. Supervise and mentor Repair Officers, providing training and development support. Oversee repairs within the Workwise system, ensuring timely completion and high standards. Follow up with residents to ensure satisfaction and positive outcomes. Collaborate with regional teams and contractors to meet KPIs and improve service delivery. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Experience developing and running administrative systems and processes. Highly organised, with experience managing conflicting priorities in a busy environment. Experience working in a customer service environment. Experience providing performance monitoring and commentary against business targets. Good understanding of relevant legislation and regulatory requirements.Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others.NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Senior Repairs Officer Salary £36,482 to £40,536 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/4451/1680 Contract Type Permanent Working Hours 35 Location Kings Cross, United Kingdom Posted on 05 November, 2025 Closing Date 19 November, 2025 Spread the word Jobs in the same category