Senior Property Operations Manager

We're looking for an experienced and commercially focused Senior Property Operations Manager to join our dynamic, creative retail environment.This is a key role at the heart of our property & projects team -supporting the governance, investment, performance, and evolution of our stores.

You'll lead on financial and contractual governance, CapEx and OpEx planning, and landlord and supplier relationships-all while ensuring smooth operational delivery across our stores and retail-led projects.With a strong focus on strategic planning and investment, you'll help shape the future of our property infrastructure and support key business transformation initiatives and masterplan projects.

A bit about the role

• Lead the creation and management of a rolling 1-5 year CapEx plan for both infrastructure maintenance and retail investment.
• Oversee delivery, governance, and reporting of CapEx spend across Property
• Manage risk, opportunity, and efficiency within OpEx and maintenance budgets.
• Support investment prioritisation for refurbishments, infrastructure upgrades, and sustainability initiatives.
• Own the end-to-end budgeting cycle for property operations, including forecasting, reporting, and variance analysis.
• Ensure robust financial controls, working closely with Finance to maintain visibility and accountability on all spend.
• Govern supplier and landlord contracts, ensuring compliance, commercial alignment, and value for money.
• Lead on service charge negotiations, lease compliance, and recovery mechanisms.

Project & Governance Excellence

• Oversee governance for all property-related projects-ensuring structured setup, programming, execution, change management, and closure.
• Work alongside the PMO on master programs, manage interdependencies, and drive formal post-project reviews.
• Ensure contractor frameworks and professional agreements are well-maintained and compliant.

Supplier & Third-Party Management

• Support supplier performance management, contract reviews, and procurement planning alongside the relevant internal teams.
• Ensure there is a clear plan with stakeholders for the management of service providers to meet KPIs, SLAs, and compliance obligations through structured review and audit cycles.

Landlord & Stakeholder Engagement

• Act as the go-to contact for all landlord matters, including service charges, maintenance issues, and lease obligations.
• Build strong, proactive relationships with landlords and agents to support long-term estate management.
• Collaborate cross-functionally with Legal, Finance, Retail, and Project teams to support business delivery.
• Drive cost-saving and revenue-generating ideas to enhance performance.
• Champion continuous improvement in property operations and governance.
• Maintain risk registers, audit readiness, and property resilience across all locations.

A bit about you

• 7+ years in a senior property, facilities, or retail operations role, ideally within a fast-paced, large single, or multi-site environment.
• Strong financial and commercial expertise, with hands-on experience managing CapEx/OpEx budgets.
• Proven success in contract, landlord, and supplier relationship management.
• Solid understanding of leasehold estates, service charge frameworks, and legal obligations.
• Familiarity with project governance and construction processes.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Highly organised, analytical, and proactive, with a solution-focused mindset.
• Experience with property/CAFM systems is a plus.