Senior End User Computing Engineer

Senior End User Computing Engineer

Location: London Bridge

Job Type: Full-time, 37.5 hours per week

Contract Type: Permanent

HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses.

The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations.

What you'll do:

1. Ensure that system software is provisioned and configured to facilitate the achievement of service objectives.
2. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software.
3. Investigate and coordinate the resolution of potential and actual service problems.
4. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood.
5. Provide technical leadership to optimize the performance of IT infrastructure.
6. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services.
7. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards.
8. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers.

As part of joining the EUC team, you will be involved in working on the following:

1. EUD Offering and Standards
2. EUD Management via SCCM
3. Messaging - Office 365, Teams, Email
4. Citrix - App and Desktop deployment
5. MDM - InTune and JAMF

Why HCA UK?

HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for:

1. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave.
2. Private Healthcare Insurance for treatment at our leading hospitals.
3. Private pension contribution which increases with length of service.
4. Season Ticket Loan and Cycle to Work scheme.
5. Group Life Assurance from day one.
6. Critical illness cover.
7. Enhanced Maternity and Paternity pay.
8. Corporate staff discount for all facilities including Maternity packages at The Portland.
9. Comprehensive range of flexible health, protection, and lifestyle benefits.
10. Discounts with over 800 major retailers.

Diversity and Inclusion

We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

About Us

Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless.

HCA Healthcare: Over 50 years of creating a healthier tomorrow