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Senior Digital Support Engineer

Posted 18 days 12 hours ago by Virgin Money

£41,600 - £57,000 Annual
Permanent
Part Time
Other
Tyne And Wear, Newcastle Upon Tyne, United Kingdom, NE125
Job Description

Business Unit / Team: Chief Operating OfficeSalary range: £41,600 - £57,000 per annum DOE + red-hot benefits

Live to inspire change. Live a life more Virgin.

Our TeamAs a Senior Digital Support Engineer, you will leverage your technical expertise to solve business problems and serve as a subject matter expert. This role involves evaluating technology's effectiveness, gathering requirements, conducting testing, performing research, and making recommendations for improvements. You will collaborate with various teams to identify end-user requirements and specifications for application performance monitoring, develop monitoring solutions, automate workflows, and ensure high-quality solutions that meet customer expectations.

What you'll be doing• Implement and configure Dynatrace Application Performance Monitoring (APM) solutions across various environments. Set up dashboards, alerts, and reports to monitor application performance.• Analyse application performance data collected by Dynatrace to identify potential issues and areas for improvement. Collaborate with development and operational teams to optimize application performance.• Use Dynatrace tools to troubleshoot and resolve live application performance issues. Work with colleagues to resolve defects .• Continuously evaluate the effectiveness of the Dynatrace implementation and recommend improvements.• Supporting the banks digital service in production, therefore we are looking for someone with service experience and willing to join our on-call rota.

We need you to have• Experience with Dynatrace, including developing custom dashboards, alerts, and reports.• Proven experience with Dynatrace APM tools.• Strong understanding of application performance management concepts.• Ability to identify application performance improvement opportunities and create corresponding monitoring and alerts.• Experience measuring, analyzing, and reporting license consumption of new and existing configurations.• Highly collaborative with excellent communication skills, both written and verbal.• Ability to act as a SME, can mentor others, posses good leadership skills.• Good technical knowledge of the Testing, Environments, Implementation and App Support experience.

It's a bonus if you have but not essential• Familiar with SDLC and different testing methodologies• Use and interpretation of information/diagnostic tools

Red Hot Rewards• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows)

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

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