Resolutions Officer

Resolutions Officer

Your new company
My client is looking for an experienced Resolutions Officer for a 12-week assignment starting ASAP.
Your new role
As Resolution Officer, you'll lead and support investigations into matters such as discipline, grievance, complaints, and claims. You'll gather and analyse evidence, conduct interviews, liaise with union representatives, and produce impartial reports to support managerial decision-making. You'll also contribute to the development and delivery of training, policy implementation, and data reporting related to employee relations.
What you'll need to succeed

• Experience conducting workplace investigations and writing formal reports
• Strong understanding of employment law, data protection, and investigatory standards
• Excellent communication and interpersonal skills
• Ability to manage sensitive issues with discretion and professionalism
• Confidence presenting findings at internal and external hearings
• Willingness to travel independently across South Wales
• Commitment to equality, diversity, and organisational values

What you'll get in return

• Opportunities for professional development and training
• A supportive and values-driven working environment
• The chance to make a meaningful impact on organisational culture and fairness
• A dedicated consultant at Hays

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion about your career. #