Remote Team Leader - Customer Service & Performance

Capita, based in Sheffield, is looking for a dedicated Team Leader to manage a team of Customer Service Representatives. You will ensure high-quality service and motivate the team to achieve their objectives while overseeing operational efficiency.

The ideal candidate will possess management experience within a contact centre environment, strong leadership skills, and the ability to handle employee relations professionally. This full-time role encourages work-life balance through its flexible working hours.