Primary Care Network (PCN) Manager

Planned interviews are scheduled to take place on 15th December 2025. Please ensure you are available on this date if shortlisted.

We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

The PCN Manager will need to work closely with practice teams, healthcare professionals, and external partners across the PCN which could involve working across other PCN sites.

The PCN Manager plays a vital operational and coordination role within the PCN in North Hammersmith & Fulham, supporting the delivery of high-quality, integrated, and population-focused primary care.

The role ensures the effective day-to-day functioning of the PCN, driving the implementation of key priorities from the NHS Long Term Plan, and enabling transformation at neighborhood level.

Main duties of the job

Working closely with the PCN Non-Clinical Director, Clinical Director, practice managers, and system partners, the PCN Manager will oversee programme delivery, workforce coordination, financial management, and stakeholder engagement.

About us

LCW is the employing organisation for roles within North H&F PCN and holds the NWL Standard contract for the same PCN. LCW runs the Partnership for Health GP Practice within the PCN (in partnership with Imperial NHS Trust).

London Central West Unscheduled Care Collaborative (LCW) is regulated under the Cooperative and Community Benefit Societies Act (2014), we were created in 1994. The purpose of the Society is to provide health and social care for the benefit of the community and not for the profit of its members. We have established good networks with other social enterprises and NHS partners and deliver many of our services in collaboration with local NHS Trusts and local Commissioners.

We pride ourselves on our reputation for providing high quality services and for our can do attitude and innovative approach to patient care. The LCW Board operates under a Unitary Board Constitution and we are registered with the Financial Conduct Authority and with the Care Quality Commission.

Job responsibilities

The PCN serves a well-defined geographical area that is roughly contiguous with the W12 Postcode. This is an area characterized by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which has a combined list size of about 58,000 and include:

• 1) Canberra Old Oak Surgery
• 2) Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)
• 4) Dr Uppal & Partners (Parkview Centre for Health & Wellbeing)
• 5) Hammersmith & Fulham Centres for Health
• 6) Shepherds Bush Medical Centre
• 7) The Medical Centre
• 8) The New Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north to south in about 15 minutes.

Key Relationships:

Key relationships include:

• PCN Non-Clinical Director
• PCN Clinical Director
• GP Partners and clinical teams across the PCN
• Practice managers and administration teams across the PCN
• NWL ICB
• PCN Directors and teams across H&F
• LMC
• Imperial NHS Trust
• CLCH

Role Responsibilities:

1. PCN Coordination & Delivery

Oversee the day-to-day coordination of North H&F PCN, ensuring delivery of national PCN service specifications and ICB plans.

Manage PCN-level projects including Enhanced Access, anticipatory care, and digital transformation initiatives.

Maintain effective communication across practices, supporting a consistent approach to service delivery and patient engagement.

Support delivery of PCN and ICB transformation projects and programmes, ensuring KPIs, reporting, and timelines are met.

Prepare performance reports for the Non-Clinical Director and Clinical Director, highlighting delivery risks and progress against objectives.

Track impact and outcomes of local initiatives, using data to inform planning and improvements.

3. Workforce & ARRS Management

Coordinate recruitment, induction, supervision and retention of the Additional Roles Reimbursement Scheme (ARRS) workforce.

Maintain workforce plans aligned with patient need and ICB funding allocations.

Work with the Training Hub to ensure PCN staff have access to development opportunities and structured support.

Support the Non-Clinical Director and Clinical Director in managing the PCN budget, ensuring accurate financial planning, claims, and use of ARRS funding.

Oversee contracts and service agreements related to PCN projects and providers.

Ensure compliance with ICB policies and governance arrangements.

5. Digital & Operational Support

Lead on the operational management of contracts and workstreams on behalf of the PCN.

Support practices in implementing digital solutions, such as online triage, shared records, and patient access systems.

Facilitate operational improvements that reduce duplication, streamline workflows, and enhance care delivery.

Liaise with IT and digital leads across NWL to ensure technical alignment and problem resolution.

6. Stakeholder Engagement & Communications

Serve as the main point of contact for internal and external stakeholders relating to PCN operations.

Organise and support PCN meetings, including senior managerial meetings, staff forums, and public engagement sessions.

Promote a positive, collaborative, and transparent working culture across the PCN.

7. Mandatory and Statutory Training

To participate in LCW performance review and appraisal process.

To comply with mandatory and statutory training requirements.

To agree sector specific ongoing personal development/training needs required for the role.

The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities aligned to the main duties and responsibilities of the role. Any changes to this job description to take account of changing service needs will be made in discussion with the post holder.

Person Specification Skills & Abilities

• Strong organisational and planning skills with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• Strong IT skills including MS Office and practice systems.
• Flexible and adaptable to change to meet the needs of the role.

Knowledge

• Understanding of PCNs, ARRS workforce, and NHS Long Term Plan objectives.
• Continuing professional development and industry learning.

Values

• Exhibits behaviours in line with Organisation Values:
• Drive Change
• Together
• Belonging
• Community Focused

Qualifications

• Degree or equivalent working experience.

Experience

• Experience in NHS primary care or service coordination.
• Experience of operational management and service improvement work.
• Financial acumen and experience with budget monitoring and reporting.
• Experience in General Practice Management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.