Patient pathway administrator

Job overview

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 4 roles across the organisation:

• Patient Pathway Coordinator in Gynaecology (37.5 hours per week, Permanent). Location - John Radcliffe Hospital

When applying please:

• Include as much detail as possible in the application, including qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Please note, this vacancy may close early if there are sufficient applications.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Detailed job description and main responsibilities

An exciting opportunity has arisen to work in Gynaecology - one of the busiest departments in the Trust on a six month fixed term contract.

The successful candidate will need to be well organised, quick to learn new systems and flexible in their approach.

You will be working alongside 30+ other administrative staff in the department, across three of the hospital sites, and will take responsibility for your own workload of patients being seen by the multidisciplinary team of medics, nurses and allied health professionals.

Duties:

• Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and actioned as required.
• Process and log all non Choose and Book referrals on EPR, including registering new patients and updating existing patient details.
• Book new and follow up outpatient and diagnostic appointments, ensuring capacity is proactively and efficiently used, and book patients into the correct clinic.
• Reschedule outpatient appointments due to cancellations, in line with the 18 week RTT / cancer / screening targets and local processes.
• Actively review patient DNAs, liaise with the appropriate clinical staff and reschedule appointments.
• Complete clinic cancellation forms and ensure appropriate Authorisation (minimum 6 weeks notice) before processing the clinic cancellation on EPR and rescheduling appointments.
• Add additional clinic capacity on EPR as directed, including adding appointment slots that can be booked via Choose and Book.
• Be responsible for actively managing the OP PTL and Incomplete lists.

Person specification

• Previous NHS experience
• Previous administrative experience
• Educated to GCSE level

COVID 19

The COVID 19 vaccination remains the best way to protect yourself, your family, your colleagues and our patients from the virus when working in our healthcare settings. While vaccination is not a condition of employment, we encourage staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about accessing vaccination.

Probation Period

This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive appointments.

Referencing

When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. If you have previously worked for the Trust we will require a reference from your last Manager; this information is essential if an offer is confirmed.

Next Steps

Please read the job description and person specification carefully, and ensure your supporting statement reflects this; your application will be judged against these criteria. Candidates selected for interview will be contacted after the short listing process, usually within 2 weeks. The majority of correspondence will be via the e recruitment system, so check your emails regularly, including junk mail folders, on web based email products. No unsolicited recruitment agency telephone calls or emails are accepted.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.

Employer certification / accreditation badges

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email .

Vacancies with our PFI partners

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.

Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Departments and services

You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.

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