Major Incident Manager

Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.

ACENSI BELGIUM is looking for his client a Major Incident Manager (F/M/X)

Function description:

As a Major Incident Manager, you are responsible for the coordination and resolution of critical and transversal IT incidents. You act as a central point of contact to ensure that major incidents are managed effectively, minimizing impact on business operations. You collaborate with various technical and business stakeholders, ensuring clear communication and follow-up actions. Your role involves identifying root causes, contributing to continuous improvement initiatives, and ensuring proper escalation when necessary. You bring structure and leadership in high-pressure situations and contribute to the overall stability of the IT environment.

Language requirements:

French: Good knowledge, both orally and in writing.

English: Good knowledge, both orally and in writing.

Required experience / knowledge

At least 6 years of relevant experience as Incident manager (Having worked as incident manager in a user support center is not a valid experience, we're in this case talking about difficult, transversal incidents)

Technical experience:

You have good technology and multi-platform knowledge that enables you to understand the dependencies involved within a specific IT architecture.

Business experience:

Experience as an IMOD in a banking environment is an added value.

Soft skills:

• You are eager to learn about new technologies.

• You are dynamic, accurate, pro-active, work independently, and you are above all a very good team player.

• You are undoubtedly customer and results-oriented, and you get fulfillment in your job through restoring services while limiting impact to business.

• You have the skills to organize, define priorities, formulate action plans and to follow them through efficiently.

• You can manage a meeting in front of a large audience.

• You know how to turn stress into positive energy.