Local Delivery Neighbourhood Manager

Local Delivery Neighbourhood Manager

Agile Hybrid Homeworking (office base Norwich - City Centre). Full time, 37 hours a week, Monday - Friday.

Starting Salary at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum.

Permanent Contract.

About the role

We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focusing on neighbourhood services, tenancy management and tenant involvement services, while working closely with all other functions in the area.

Key responsibilities

• Support and work closely with the Local Delivery Manager to ensure the team delivers its functions at or above agreed performance targets.
• Work with other teams and areas of the business to deliver excellent service and support to each other and our customers.
• Carry out the allocation and management of homes within a specified area of the City Centre Hub, including handling Anti Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.

About You

The successful candidate will be enthusiastic, organised and proactive with at least 2 years' experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential, along with the ability to form strong networks with colleagues and peers and excellent communication skills. The candidate must be fully competent with Microsoft packages and consider themselves a digital champion.

A driving licence and access to an own vehicle is essential as travel throughout Norfolk may be required. The candidate will also be required to undertake a basic Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland are expected to act in accordance with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk, believing that everyone deserves a home that meets their needs. We provide a caring, effective and high quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer, with an approximate 60% home and 40% office split. As the role requires attendance at Broadland premises, candidates must live within a 75 minute commute of the office location (Norwich, NR1 1HU).

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Employee Assistance Programme.
• Health Cash Plan - claiming for items such as eye tests and prescriptions.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.

Job Summary

• Location - Norwich
• Organization - Broadland Housing Association
• Job Type - Full Time / Permanent

Closing date: Midnight on Tuesday 02 June 2026.